At BackyardBirdingPlace.com, your satisfaction is very important to us.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and with any original tags/stickers, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@backyardbirdingplace.com.
If your return is accepted, we’ll send you a return address where you will send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions at support@backyardbirdingplace.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and other goods as deemed non-returnable by the shops discretion. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@backyardbirdingplace.com.
LOST OR STOLEN ITEMS
We are not responsible for lost or stolen packages and cannot replace them. If you have any questions regarding the status of your package, please refer to FedEx or UPS for shipping questions.
